Operational excellence calls for a culture of continuous improvement. A company needs to implement a system capable of constantly honing its competitive edge, constantly creating value for its customers, employees, partners and shareholders.
The quest for operational excellence involves a series of 5 interweaving and interdependent principles. If any of these are missing, overall effectiveness drops.
An operational excellence program starts by developing consistency among all a company’s improvement projects: simplification, organizational transformation, digital transformation, production site transformation. Management must then be focused with a view to selecting and implementing the most suitable operational excellence method.
To guide you through this process, our consultants will help you set up the 5 principles of continuous improvement:
> Factor in customer expectations and promote innovation from a digital angle, because digital technologies are a powerful force bringing more effective emotional impact, more attractive services and greater opportunities for developing customer relations, developing products and generating sales.
> Put people at the centre of the system, because performance is driven by people.
> Develop a common vision, which reaches everyone and is understood by everyone.
> Use the right tools, to achieve effectiveness and efficiency. Examples: process effectiveness throughout the value chain (from design through to aftersales), with a very high quality level; and lean manufacturing, just-in-time (JIT).
> Get all stakeholders on board, to get the best out of production systems, information systems, and the people who form the teams involved, and thereby the companies involved.