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WHY YOUR ENTIRE ORGANISATION SHOULD EMBRACE STRATEGY EXCELLENCE

Glenn Gooding, managing consultant at Renault-Nissan Consulting shares the reasons why strategy excellence should be embraced by your entire organisation.   For any organisation operating in today’s fast-paced and ever-changing global marketplace, ignoring strategy excellence can prove fatal. A poor strategy can destroy a business. Conversely, a good strategy that’s executed poorly can be equally damaging to customers, reputation and profitability alike. E ...

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WHY STRATEGY EXCELLENCE IS FOR EVERYONE

Kevin Wiltshire, a Senior Consultant at Renault-Nissan Consulting explains why strategy excellence should be inclusive for all in the organisation. Stability – i.e. steady growth, predictable earnings, and modest modifications to the overall strategic plan – is no longer the primary goal of organisations who are striving for excellence. Increasingly, the only way for today’s companies competing in an era of amplified global competition is to be smarter, more agile and alig ...

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HOW THE EVER CHANGING BUSINESS LANDSCAPE IS FORCING COMPANIES TO ADOPT STRATEGIC EXCELLENCE

Dean Simpson, Managing Consultant at Renault-Nissan Consulting uncovers the reasons leading organisations are adopting strategic excellence. Increased digitisation is rapidly changing the rules and pace of competition, creating many challenges when it comes to deploying a strategic excellenceimprovement programme. Today, new technologies and digital innovations are accelerating change at an unprecedented rate, disrupting practically all industries and markets. As entry barriers ha ...

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THE TOP 5 STEPS TO CONSIDER BEFORE EMBARKING ON A CUSTOMER SERVICE EXCELLENCE PROGRAMME

Kevin Wiltshire, a Senior Consultant at Renault-Nissan Consulting shares the 5 steps organisations should consider before embarking on any customer service excellence journey.   Today, organisations that want to get an edge over their competition must embrace a customer service excellence strategy to ensure that customers receive stand-out experiences that will win their loyalty for the long-term. Every business is created to fulfil a need for its customers – and this ...

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HOW TO EMBED CUSTOMER SERVICE EXCELLENCE INTO YOUR COMPANY CULTURE

Glenn Gooding, managing consultant at Renault-Nissan Consulting explores ways to create a culture of Customer Service Excellence in any organisation. In a world of practically unlimited choices for consumers, customer service excellence is often the only meaningful and sustainable differentiator in business.Maturing markets, connective technology and globalisation have all led to a rise in customer expectations for superior service, meaning organisations need to work smarter ...

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